2022 – 2023 Annual Report

Collaborating for better outcomes

Acknowledgement of Country

ACSO proudly acknowledges Australia’s Aboriginal and Torres Strait Islander community and their rich culture and pays respect to their Elders past and present. ACSO acknowledges Aboriginal and Torres Strait Islander peoples as Australia’s first peoples and as the Traditional Owners and custodians of the land and water on which we rely. We recognise and value the ongoing contribution of Aboriginal and Torres Strait Islander people and communities to Australian life and how this enriches us.

ACSO embraces the spirit of reconciliation, working towards equality of outcomes and ensuring an equal voice for all Aboriginal and Torres Strait Islanders and Aboriginal and Torres Strait Islanders who have come in contact with the justice system.

Our commitment

ACSO believes in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace the diverse traditions, cultures and experiences of those we support and work alongside.

A message from our CEO & Chair

Welcome to ACSO’s 2023 annual report

ACSO has partnered with Government and the community for the past 39 years, providing individual, service and system level responses for people with complex needs and risks.  This deep collaboration occurs at the intersection of the Justice, Human Services and Health sectors. ACSO is the only non-government organisation (NGO) in Australia with a primary focus and core purpose to reduce incarceration safely, by operating across, and integrating with, the Alcohol & Other Drugs (AOD), Mental Health, Disability, Social Housing and Justice systems. 

ACSO develops and operates services through the ‘lens’ of justice outcomes. In practice, that means we provide supports to clients, and advocate for access to services, in order to reduce the incidence of offending, arrest and incarceration.  Evidence tells us that indicators of social vulnerability are the highest determinants of offending behaviour and incarceration – people with an intellectual disability, mental illness, substance abuse addiction, homelessness, poor employment history and First Nations are all overrepresented groups in the justice system.  This unique perspective is reflected in the scope of services ACSO delivers and the clients we engage with along the justice continuum – from diversion, bail and community-based orders, to supporting people exiting from prison and on parole, as well as providing intensive outreach and residential programs for people classified as high risk sexual and violent offending.

As we reflect on the past 12 months and look towards 2024, ACSO’s focus on support, advocacy and partnership in preventing unnecessary incarceration is as relevant now as in the year we commenced in 1983. As we emerge from the COVID-19 pandemic in 2022, unfortunately the indicators of unfair justice for people experiencing multiple forms of social vulnerability and race discrimination are continuing at alarming levels. The Australian Productivity Commission Report, Australia’s Prison Dilemma (2021) states that imprisonment rates have increased by more than 35%. The data for every State jurisdiction in Australia shows these concerning patterns:

Social Housing in the Criminal Justice System

Data analysis from the Productivity Commission shows that the number of people being imprisoned and classified as non-violent offenders is increasing. This group is ‘cycling in and out’ of maximum security remand prisons at significant economic and social costs. This group repeatedly commits low level offences and struggles to engage with support services because of a lack of access to supported and affordable housing. 76% of ACSO clients being released from prison report that housing is their most critical need.

Access to social housing for people seeking bail or exiting prison has been, and continues to be, a significant problem. There are many barriers which are well documented such as unmet support for complex needs, poor rental and tenancy history and history of offending including family violence. 

In 2023, ACSO’s subsidiary McCormack Housing became a Victorian Registered Housing Provider. McCormack Housing has been established as a specialist justice social housing provider, with its primary aim to deliver social housing outcomes for people engaged in the justice system. Our program evidence demonstrates that providing integrated treatment and support for substance use and mental health combined with social housing and assertive outreach over a two-year period delivers successful outcomes. Successes achieved include reduction in offending and return to custody, as well as housing stability with successful tenancies and increased employment.

However, the problem is that ‘supportive housing’ programs that divert people away from prison are not funded or prioritised by Government or the philanthropic sectors. With investment and collaboration, ACSO can establish and scale up evidenced based supported housing programs that will reduce unnecessary incarceration and keep the community safe.

Preventing Family Violence – Supporting Young People in NSW

In 2022, ACSO received funding from the Federal Government for an innovative pilot program to prevent young people from engaging in family violence. The Boost Program was developed in partnership with NSW Police, NSW Youth Justice and University of Wollongong in response to a growing number of young people breaching Apprehended Violence Orders (AVO) in the Illawarra. It was a 6-month intensive, multi-modal intervention with a mentoring and coaching component occurring between the young person and the mentor. Boost supported young people between the ages of 14 to 17 who had breached or were at risk of breaching an AVO with high rates of violent behaviour occurring in the context of family violence. Since commencement in September 2022, 64 young people have engaged with a mentor and in group activity programs in the Illawarra region and the independent evaluation demonstrated early signs of positive outcomes with lower AVO breach rates and increased wellbeing and social outcome for participants and families. The initial pilot program funding ended in late 2023, however with such strong stakeholder support ACSO continues to work with the NSW government for ongoing funding.

Navigating Services for Complex Clients – ‘Better Connected Care’ in Victoria

In June 2023, ACSO was awarded the contract for Assertive Outreach Service (AOS) in the south-east metropolitan area of Melbourne. The AOS is a new initiative funded by the Department of Families Fairness and Housing (DFFH) as part of the whole of government Better Connected Care reforms. The program is an intensive case management and outreach service that assists people with significant risk and complexity to navigate support services across health, justice, and social services. The program is a 12-month pilot being independently evaluated and showcases ACSO’s deep capability of operating at the intersections of justice, health, and social services. This is a critical innovative service that will reduce the service barriers for people with multiple complex needs and aims to positively engage people who are very high risk of entering the criminal justice system.

Vale Karen Pearce – “KP”

In late 2022, we lost a valued and loved member of the ACSO family. After a short illness, Karen Pearce passed away. KP joined ACSO in 2017 as the CEO’s Executive Assistant and very quickly became an amazing support and asset to the ACSO Board, Executive team, and a friend to many ACSO employees and their families. KP is remembered fondly for her attention to many ‘details’; her expert copy writing and review skills; team building and collaboration; and uncanny ability to know how to make people feel uniquely valued.  Our hearts go out to KP’s partner Vic, her daughters Kendra and Georgia and her broader family.

We extend our appreciation to the ACSO Board, executive team, employees, and stakeholders for their ongoing commitment to the organisation’s vision – a community where everyone has the opportunity to thrive, and prison is truly the last resort. We also acknowledge the significant contribution of Board member Nerita Waight who retired in 2023 and welcome Sylvia Hadjiantoniou to the McCormack Housing Board.

We are very proud of the culture we have built at ACSO. Our annual employee engagement survey highlighted a participation of 93% with 77% positive engagement.  These results are not new and reflect similar feedback from the last six years.

On behalf of the ACSO Board, Executive Team, and our employees, we are proud to share our 2023 Annual Report with you.

Vaughan Winther
ACSO CEO

Karen Corry
ACSO Chair

Vision

Our vision is for a community where everyone has the opportunity to thrive and prison truly is the last resort.

Values

Our values are passion for our work, belief in humanity, integrity in all we do and innovative spirit.

Purpose

Our purpose is to strengthen the wellbeing of communities by advocating for and delivering services which divert people away from the justice system.

Meet the Team Behind ACSO

Board of directors

ACSO is proud to be governed by a board of esteemed industry stakeholders who bring decades of experience and unique insight into all facets of the justice system.

Karen Corry

Chair | Director

The Honourable Justice Jane Dixon​

Director

Andrew Chadwick

Director

Dr Danny Sullivan​

Director

Jane Hall

Director

Dean McWhirter

Director

James McGinnes

Director

Lynn Warneke

Director

Nerita Wraight

Director
Leadership Team

Our leadership team have extensive experience in the social, criminal justice and business sectors and are passionate about making stronger, safer, thriving societies for our clients, workforce and the community as a whole.

Vaughan Winther

CHIEF EXECUTIVE OFFICER

Cath Williams

CHIEF OPERATIONS OFFICER

Remberto Rivera

CHIEF FINANCIAL OFFICER

Larissa Daniel

CHIEF STRATEGY OFFICER

Ian Heycox

CHIEF PEOPLE OFFICER

Highlights

Our Year In Numbers

Together we supported

0

Australians on their journey.

Residential

8 forensic residential houses
1 youth recovery house
24/7 model

Justice Services

13,455 clients supported

Clinical Practice

2,496 hours delivered to CV and 1,721 hours NDIS clients

Alcohol and Other Drugs (AoD)

11,789 people supported

Mental Health

3,375 people supported

Youth

183 clients supported

Our Impact

Youth Mental Health

100% of residents reported they felt they could stop themselves from doing things that would get them into trouble with the law

Forensic Case Work

63% of clients reported feeling connected to their family, friends and others

Short Term Intervention – AOD

72% clients reported improved quality of life

Forensic AOD Treatment Services

86% of individuals engaged in one or more sessions of AOD counselling. 71% of individuals reported reduced psychological distress

Forensic Assessment & Counselling

80% of clients reported reduced psychological distress

National Coverage

3 states (Victoria, Queensland, NSW)

Our Work

Our strategic achievements

In 2020, ACSO launched a three-year strategy with a vision for a community where everyone has the opportunity to thrive and prison truly is the last resort. In 2022/3 as we stepped out from under the blanket of a global pandemic and extended our strategic plan out another year, ACSO has taken positive steps forward with some of our key strategic projects and innovations focused on our five strategic pillars.

Meaningful Client Experience

In 2023, ACSO worked on implementing the Multi-Agency Risk Assessment Management (MARAM) Framework.

The MARAM Framework ensures services are effectively identifying, assessing, and managing family violence risk. This enables ACSO to holistically support the client in their needs and care, as well as allowing ACSO to fulfill our obligations.

Our Lived Experience Advisory Panel continues to actively guide our internal and external work. This year they led a co-designed process with Barwon Prison Network; presented at the Reintegration Puzzle and our International Criminal Justice Conference; and provided targeted consultation with our programs, conference and grant submission. The Lived Experience Advisory Panel gives a breadth and depth of experience to our work that only lived experience can. Visit our website to learn more about LEAP.

In 2023, ACSO successfully concluded the Reflect Reconciliation Action Plan (RAP) and commenced the journey of our Innovate RAP. Guided by the dedicated RAP Working Group, ACSO is now ready to put into action the initiatives identified in the Reflect RAP. You can read the full Reflect RAP here.

The Peer Workforce Framework was a project that aimed to develop a framework that attracts, retains and supports a lived experience workforce. The benefits of having lived experience peer roles within community services is well documented and the framework will not only strengthen ACSOs overall practice and client experience but provide the organisation with contemporary growth opportunities that align with our purpose and values.

Wellbeing of our People

Bringing our people back together in ways that support their wellbeing and connectedness.

The focus on recovery from the pandemic has led to new ways forward in hybrid working. Many teams have created new ways of working and our annual employee engagement results tell us our people are feeling good. Our employee engagement survey continues to receive high participation with 93% of our people sharing their feedback, leading to an engagement score of 77%. 

We were proud to launch the Access and Inclusion Plan 2023-2026 (AIP) after vital consultation with both internal employees and external stakeholders to ensure that the plan is fit for purpose. The AIP represents a significant milestone for ACSO, with careful consideration given to our ambition of becoming leaders in disability inclusion employment and support services. Read more about the Access and Inclusion Plan.

Influencing Change

2022 saw ACSO hold its 10th Annual Criminal Justice Conference in Melbourne. 

Advocacy and Influencing Change are a big part of what we do at ACSO, and this event was successful in raising awareness and encouraging robust discussion on alternatives to incarceration. Read more about the conference.

Innovative Design

Our promise of innovation led to new programs helping more people across Australia.

We committed to designing a suite of evidence-based programs that focused on diversion and prevention of reincarceration, and this commitment led to ACSO delivering the Boost program in NSW. The program was co-designed with NSW Police, NSW Youth Justice, and the University of Wollongong. Read the full story.

Together with the Warrigunya Aboriginal and Torres Straits Islander Cooperation (Warrigunya), ACSO was involved with co-designing the Warrigunya project. Warrigunya provides a space “our way” for Aboriginal people impacted by the justice and social system to transition back to their communities in a culturally strong and supported manner.

Sustainable Growth

Our priority this year is continuing to ensure ACSO has solid foundations, strong processes, and efficient processes.

A significant increase in focus on Cyber Security, privacy and emerging technologies saw the introduction of a new role and we welcomed Dan Spillman into ACSO as the General Manager Data and Digital to ensure our focus on these areas is strong and the Data and Digital strategy is delivered.

One critical component of achieving sustainable growth is the proactive management of risks that may threaten our operations and financial stability. To this end, we are collaborating closely with our trusted insurer, VMIA (Victoria Managed Insurance Authority), to develop and implement an advanced and all-encompassing risk management system specifically tailored to our organisation’s needs.

ACSO’s subsidiary McCormack Housing achieved registration in the state of Victoria, which opens up many options to pursue the vision of providing housing for people impacted by the justice system.

Advocacy and influence - International Criminal Justice Conference

In November 2022, ACSO hosted the 10th anniversary of the International Criminal Justice Conference in partnership with Forensicare, the Centre for Forensic Behavioural Science at Swinburne University of Technology, The Torch, and McCormack Housing.

This year’s conference presented the with an overarching theme of Global Uncertainty. Building Safer and Resilient Communities. Under this umbrella, events focused on examples of disrupted justice from Australia and around the world, as well as innovation in the prevention of incarceration, lived experience of the justice system and how we can address risk, resilience and recovery. Over the three days of the conference – plus an innovative masterclass on restorative justice – close to 400 delegates attended.

The theme of uncertainty and disruption paralleled our shared experiences that were a result of the COVID-19 pandemic: how we at ACSO, as well as our peers and partners, needed to learn new ways of contacting, helping, and communicating with our clients and stakeholders. For our presentations at the conference, ACSO was keen to spotlight the new ways we learned to support people in contact with the criminal justice system that we developed during this challenging period.

There were some particularly notable presentations in the ‘risk, resilience and recovery’ space, which showed us some truly remarkable innovation in response to the challenge of how we can provide quality services during times of restricted contact and lockdowns. This included presentations such as:

The conference included keynote presentations from the Administrator of the Hawaii Youth Correctional Facility and Chair of the Hawaii Correctional System Oversight Commission Mark Patterson – who helped achieve a zero incarceration rate for teenage girls in his home country – and President and CEO of Colorado Coalition for the Homeless John Parvensky – who spoke of finding housing and support solutions for at risk people in the USA.

ACSO also featured various speakers who have lived experience of the criminal justice system, including a keynote panel that included two members of ACSO’s Lived Experience Panel. The conference included presentations from:

Another inspiring moment was a panel discussion hosted by Jon Faine AM, which examined raising the age of criminal responsibility. This event featured three of ACSO’s lived experience panel members, Jessica Camilleri, Clayton Foster and Karina Winch, as well as ACSO Board Member and CEO of the Victorian Legal Service, Nerita Waight. This was followed by an event that showcased how powerful the arts and theatre can be for rehabilitation:

The importance placed on lived experience at this year’s International Criminal Justice Conference demonstrates two main tenets of the ACSO ethos: Understand the Story, and Support the Change.

As LEAP member Jen Nicolls noted, “Being afforded an opportunity to present at the conference was a very rewarding experience.”

“The conference highlighted ACSO’s commitment to supporting individuals with lived experience of Victoria’s Criminal Justice System and demonstrated the importance and value ACSO places on those first-hand experiences.”

Jen Nicholls
CASE STUDY - WellWays

An accessible mental health care service

A recent Royal Commission (RC) into Victoria’s Mental Health System told us in no uncertain terms that mental health services must improve, so ACSO, Wellways and Albury Wodonga Health (AWH) heeded the call…

CASE STUDY - Boost

An innovative new mentoring program

In response to the urgent need for targeted interventions addressing domestic and family violence (DFV) offenses among adolescents, the pilot of the Boost program in the Illawarra region received praise from its participants…

Humans of ACSO

In alignment with our guiding principle of 'Understand the Story. Support the Change.', we take great pride in sharing the inspiring stories of our team members.

McCormack Housing

Providing 12 months of stable accommodation for justice clients

McCormack Housing – a subsidiary of ACSO – provides 12 months of stable accommodation for justice clients, and employs a wraparound service model which ensures each client has access to the specific supports and services they need.

There are many Victorians affected by the justice system that cannot find stable housing, and McCormack Housing’s goal is to assist in filling this gap in support. This year, they successfully became a registered Housing Provider with the Victorian Housing Registrar.

During the last 12 months, McCormack Housing received 62 referrals and was able to house 21 of those participants.
Specifically, the programs that supported these justice clients were:

McCormack Housing (McH) provided three of the Bendigo Stepping Stones units which ensured short-term to medium-term accommodation for the participants of ACSO’s Youth Outreach Recovery Support (YORS) program. The collaborative McH/YORS program currently houses five participants. As a result of stable accommodation and the beneficial support system that the McH/YORS program provides, participants have found employment and experienced increased independence and self-confidence.

2023 marks another successful year for McCormack Housing and all of its programs. Of course, these successes wouldn’t be possible without the dedicated teams at McH and ACSO, whose unwavering commitment and care provides participants with the support they need to achieve their goals. Thank you, all.

OUR PEOPLE

This year, ACSO employed

0

employees across 17 programs, along with our strategy and business services units.

91%

People from all backgrounds have equal opportunities at ACSO

91%

Employees are proud to work for ACSO

91%

Employees would recommend ACSO as a great place to work

ACSO Executive consists of 2 females and 3 males

ACSO Board consists of 5 females and 5 males. Our Board Chair is female

85

Established and emerging leaders engaged in 387 hours of 1:1 coaching as part of our leadership program

Finances

Financial Summary

In the fiscal year 2022/2023, ACSO adeptly navigated the challenges brought on by the COVID-19 pandemic, successfully transitioning contracted services. While a majority of our programs returned to in-person service delivery, we have continued to incorporate a combination of virtual and telehealth options. This shift in service delivery methods, coupled with strategic investments in IT infrastructure, has resulted in a net deficit for FY2023 of $0.757 million (compared to a net deficit of $0.02 million in 2022).

It is worth noting that ACSO remains steadfast in its commitment to purposeful allocation of surpluses, with a continuous focus on reinvesting in our community, our dedicated staff, and, most importantly, our valued clients.

Performance measured

In FY 2023, our consolidated revenue was $61.8 million (up from $54.6 million in FY 2022.)

Revenue by Source

The Revenue by Source chart provides a comprehensive overview of ACSO’s funding, showcasing contributions from federal and state governments, as well as various other revenue streams. This chart underscores the diverse financial support that sustains ACSO, primarily through government contracts and partnerships. In line with the broader trend among organisations, the impact of COVID-19 has necessitated operational adaptations at ACSO, leading to an enhanced focus on online and telephone service delivery. This evolution reflects our commitment to maintaining uninterrupted services during these challenging times.

Expenditure by Purpose

The Expenditure by Purpose chart illustrates ACSO’s financial priorities, with a predominant allocation of revenue towards client service provision. Additionally, it underscores our unwavering commitment to robust governance and risk management, emphasising the investments we consistently channel into ensuring the safety and wellbeing of both our clients and employees. This chart serves as a clear indicator of the inherent risks associated with our programs and, more importantly, highlights our ongoing dedication to diligently managing and mitigating these risks.

Thank you for your generosity

ACSO gratefully acknowledges the financial support of the Commonwealth Government and Victorian, Queensland and New South Wales State Governments and the following agencies.