Quality Improvement

ACSO is an accredited community services organisation with QICSA (Quality Improvement & Community Services Accreditation), a body of the Quality Improvement Council (QIC), offers support, resources, review and accreditation to the health and community services sector in Victoria.

The accreditation process requires organisations to continually meet industry based standards. As a consequence this then assists organisations to commit themselves to continuous quality improvement.

Accreditation occurs through a process of internal and external reviews. Recommendations resulting from these form the basis of a Quality Work Plan. This lays out a timetable of work, and is the basis of ongoing reviews.

ACSO was first accredited in 2001, and then re-accredited in 2004 and again in July 2007.

Accreditation was also gained in three additional service specific standards:

1. Alcohol, Tobacco and Other Drugs National Service Standards
2. Psychiatric Disability and Rehabilitation Victorian Service Standards
3. Disability Services Victorian Service Standards.

HASS Accreditation:

A further milestone was also achieved in 2008, being the Homelessness Assistance Service Standards (HASS) accreditation.

This provides a quality improvement system specifically designed to ensure quality in housing support services.

2007/2008 Targets and Achievements:

The following table indicates our progress against the goals identified in our Quality Work Plan, which was prepared based on the recommendations coming out of the 2007 review. Future actions for each area are also identified.

Recent Accredition Reports

Please view our most recent QICSA Accreditation reports.