ACSO uses Penelope, an Athena Software Client Management System. In conjunction with Athena Software ACSO developed a Portal that allows stakeholders to access and share relevant client information to improve service delivery. Penelope is a simple and easy IT system that stores client information in a way that allows ACSO and our stakeholder partners to record, document, measure, and report on a client and their progress.
How it works:
Easily accessible via any internet browser, Penelope allows partners to have immediate access to assessment reports, appointments, and attendance status as well as being able to communicate client progress and record service outcomes.
ACSO has invested over half a million in the past two years to develop and implement Penelope into its operations. It currently administers around 25,000 consumer referrals into drug treatment across the State, enabling over a thousand users external to ACSO to communicate and share information about consumers receiving treatment. And already, the investment has paid off. By streamlining processes and significantly reducing the need for phone, fax and email communication, Penelope has helped ACSO save time, which is now re directed back into client care.