We will continue to provide our services in the best and safest way possible. 

IF you're feeling unwell

Call The National Coronavirus Health Information Line on

1800 020 080

This page was updated on 27 March 2020

Our services and programs 

We will continue to support our clients and participants across Victoria, New South Wales and Queensland via telephone and other digital technology. 
Our programs and services are still operating, however, some things have changed. 

What has changed?

ACSO offices

Our offices will be closed to the community as of 5 pm Friday, 27 March.  

Our appointments are now over the phone

Unless you have an urgent appointment or need, we will now be providing our services over the phone or via video link. If this change impacts an ACSO service you're currently receiving, we will be in contact. 

If you have an urgent appointment or need, we can still meet you face to face, so long as you are feeling healthy and well. If at any point, we can no longer meet you face to face or transport you, we will let you know as soon as possible and continue supporting you over the phone.

Essential face to face appointments

  • Before your face to face appointment

To maintain your health, if your ACSO worker is meeting with you face to face they will call you before your meeting to check that you are feeling healthy and able to go ahead with the appointment​.

  • During your face to face appointment

We will continue to provide services consistent with best practice guidelines to reduce the risk of COVID-19 transmission. This means that during your appointment we will use physical distancing and personal protective equipment, such as face masks, where appropriate. 

Looking after your health

Reduce your risk 

To maintain your health and reduce the spread make sure to:

  • Wash your hands often with soap and water for at least 20 seconds

  • Avoid touching your eyes, nose and mouth

  • Maintain physical distancing (1.5 metres)

  • Cough or sneeze into your elbow 

Know the symptoms 

Symptoms of COVID-19 can range from mild illness to pneumonia. Some people will recover easily, and others may get very sick very quickly.

People with coronavirus may experience:

  • fever

  • flu-like symptoms such as coughing, sore throat and fatigue

  • shortness of breath

  • for more information on what you need to know, check out

Reach out if you feel overwhelmed 

If you ever feel unable to cope because of overwhelming or intense emotions then ask for help immediately.

National 24/7 crisis services

Keep informed 

Access credible information on symptoms and what to do if you're feeling unwell: