​Reintegration Services when Leaving Prison

Innovative, person-centered pre and post release programs to support participants on their reintegration journey

​"ACSO are specialists in the delivery of programs for offenders re-entering the community from custodial settings, delivering a range of custodial and community-based programs for offenders, with a focus on community reintegration and breaking the cycle of offending."


Queensland - Supports people, in custody and beyond

CREST is a regionally based program focusing on success on parole. The program directly targets needs identified for the parolee before release and during their transition into the community. It is delivered in partnership with Queensland Corrective Services and ACSO in the South-East Queensland region.

CREST has three primary components:

  • In Prison Information and Referral Service - available to all prisoners for support with basic information and referral requests to plan successfully for release.

  • Post Release Managed Service - providing pre release planning and post release support to eligible prisoners being released on parole, with complex reintegration needs.

  • Parole Support Service - providing five days of community based support for people on parole. Referrals for this service are through probation and parole only.

Click here to watch a short video about the CREST Program.

You can contact CREST on (07) 3228 2700

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Victoria - Provides support to unsentenced participants and prisoners on short sentences of three months or less. 

Drawing on the Reintegration Assessment, ReStart will work with each participant to develop a transition plan, which addresses their critical intervention domains.


ReStart can help participants with: 

  • Development of a Transition Plan and two-week post-release schedule.

  • Material aid and support on day of release.

  • Referrals and linkages to access social and community support services.

  • Advocacy and support to access housing, employment and training.

  • Support to attend Alcohol and Other Drugs (AOD), Mental Health services and Corrections appointments.

Click here to watch a short video about the ReStart Program.


You can contact ReStart: restartreferrals@acso.org.au 


The ReConnect program is funded by Corrections Victoria and specifically works with participants on parole and straight release to transition into the community in a manner that decreases their risk of offending whilst increasing their ability to successfully engage and participate in their local community. The program is provided to participants on a voluntary basis, with the aim of addressing broad risk factors that contribute to successful engagement including those listed in the Critical Interventions Domains section.
Corrections Victoria have set out three clear objectives with respect to the ReConnect program, which includes the following;
•    Improved community safety
•    Reduction in re-offending, in turn reducing demand for correctional services
•    Delivering value for money through a focus on positive outcomes
ACSO works in partnership with Corrections Victoria and community based services and supports to assist participants in safely transitioning and reintegrating in the community. 

ReConnect Participants
Caters to specific cohorts of offenders reintegrating into the community, notably male participants, those who identify as Aboriginal or Torres Strait Islander (ATSI), and female participants. ReConnect provides culturally sensitive and gender responsive responsive services. ReConnect Support Workers supporting a female or client who identifies as ATSI are expected to be aware of the specific needs of these client groups, and be able to apply or refer to evidence-based programs and services.

Targeted Reintegration Stream is a short term intervention which may include brief face-to-face contact and ideally reduces the need for medium to long term response and is likely to require the outreach worker to undertake;

  • Advocacy

  • Information and referral

  • Brief interventions with a practical or therapeutic focus

  • Short term case planning

  • Brokering support with linkages and referrals to address areas of need

  • Case conferencing with CV where the client is a parolee at beginning of service delivery (i.e., via teleconferencing)

Extended Reintegration Stream is an intensive service stream with specialised reintegrated support directed at those who require a higher level of service provision. Clients who are referred to ERS will have more complex presentations and have needs and problematic behaviours that are more highly entrenched. ReConnect Workers who work with this cohort will be required to undertake tasks including;

  • Referral to external support agencies

  • Support to develop and maintain this relationship

  • Intensive outreach support

  • Client capacity building

  • Practical support

  • Crisis intervention

  • Flexible and innovative case planning

  • Regular review of client progress against goal attainment scales and critical intervention areas

  • Establish local and community supports to ensure sustainable outcomes for the client

  • Case conferencing with CV where the client is a parolee

Critical Interventions

The ReConnect will direct service focus towards ‘critical interventions’, or what ACSO generally refers to as ‘needs’, including:

  • Housing

  • Education and training

  • Employment

  • Independent living skills

  • Mental health and wellbeing

  • AOD

  • Family and community connectedness