Meet Penelope

Direct access to your clients files via Penelope

ACSO uses Penelope, an Athena Software Client Management System. In conjunction with Athena Software ACSO developed a Portal that allows stakeholders to access and share relevant client information to improve service delivery. Penelope is a simple and easy IT system that stores client information in a way that allows ACSO and our AOD, Corrections & MHCSS partners to record, document, measure, and report on a client and their progress.  

As you may know, ACSO has been focused on simplifying the user interface in Penelope and improving the privacy of its client’s personal information. We are planning some additional enhancements as detailed below.

What’s new?

ACSO will be introducing new measures to further protect the personal information of its clients against loss, unauthorised access, use, modification and/or disclosure. 

When will this change take place?

User will notice the changes from 1 July 2023.

What’s different?

Updated Terms and Conditions for Penelope users including:

·         Deactivation of individual Penelope user accounts that have not been accessed for 60 days; and

·         Removal of Penelope user’s access to client files after 3 years. 

Where can I get more information about this change?

You can view the updated Terms and Conditions, plus additional information at the bottom of this webpage.

What if I am having trouble accessing Penelope or a client file?

Please refer to the guides below for more information. If you’re still having difficulties, please email:


Thanks for your ongoing support in protecting client privacy.

New Penelope Terms and Conditions 2023

How it Works

Easily accessible via any internet browser, Penelope allows partners to have immediate access to assessment reports, appointments, and attendance status as well as being able to communicate client progress and record service outcomes.

The Benefits

Penelope currently administers around 25,000 consumer referrals into drug treatment across the State, enabling over a thousand users external to ACSO to communicate and share information about consumers receiving treatment. And already, the investment has paid off. By streamlining processes and significantly reducing the need for phone, fax and email communication, Penelope has helped ACSO save time, which is now re directed back into client care.

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