Specialist NDIS support across Victoria
Behaviour support, psychology and occupational therapy wherever you are in Victoria
ACSO’s Clinical Services supports people across Victoria, including those with complex needs and involvement in the justice system. We offer face-to-face appointments in Melbourne, Bendigo, Ballarat and the Grampians, with telehealth available throughout Victoria.
Make a referral
Submit a referral and our team will respond within 2 business days.
Services available in Victoria
Our Melbourne-based clinicians work with participants, families and support teams to deliver timely assessments and evidence-based intervention.
We support people aged 12+ who may experience challenges related to:
- Intellectual disabilities, cognitive impairment and acquired brain injuries (ABI)
- Complex mental health and psychosocial disability
- Neurodiversity, such as autism spectrum disorder (ASD) or ADHD
- Personality disorders
- Trauma histories
- Active or historical substance use
- Forensic histories
- Challenging behaviours such as sexualised behaviours, arson or violence
Depending on needs and goals, support may include a one-off assessment, consultation, or ongoing intervention.
Better understand behaviours of concern, improve safety, and build skills to support positive development aligned with your goals.
May include: assessment, positive behaviour support planning, staff guidance, training and one-to-one intervention.
Build independence, participation and everyday functioning at home and in the community.
May include: assessment, intervention, skill development, environmental strategies, and practical supports tailored to goals and daily needs.
Our occupational therapists work with NDIS participants across home, community and custodial settings.
Evidence-based therapy to support mental health, emotional wellbeing, behaviour, coping, trauma, relationships and adjustment.
May include: goal-based sessions and practical strategies between appointments.
Psychology services may include mental health assessment, psychosocial disability assessment, clinical formulation, risk and needs assessment, NDIS-related psychological reports, and practical recommendations for participants and support teams. Assessment options will depend on the person’s needs, referral question and suitability for telehealth.
NDIS-focused assessment of day-to-day functioning to inform funding and support recommendations.
Functional capacity assessments are a key step in accessing or reviewing NDIS funding. Our clinicians provide clear, practical reports that support your planning process.
Structured assessments to help understand risk and support treatment or legal planning.
We work with participants in custodial settings, including prisons, and have extensive experience supporting people involved in the justice system.
Evidence to support an NDIS application by describing functional impact and support needs.
Time-limited specialist input for complex situations, rising risk, or when a plan isn’t working.
May include: case formulation, risk advice, care team support, review of existing plans, or support during transitions.
Flexible clinical support across Victoria
ACSO provides specialist NDIS and fee-for-service clinical support through face-to-face appointments, telehealth or a combination of both, tailored to your needs.
Face-to-face support in Melbourne and regional Victoria
Our clinicians offer face-to-face appointments in Melbourne, Bendigo, Ballarat and the Grampians. Contact our team to discuss the services and appointment options available in your area.
Regional and remote clients
If you live an hour outside Melbourne, Bendigo, Ballarat or Grampians, for example, Geelong, Horsham or Echuca, we may still be able to support with in-person sessions. This may be considered depending on location, service needs, clinician availability and relevant NDIS travel provisions.
Telehealth that bring our expertise to your and your team
Access psychology, occupational therapy and Positive Behaviour Support wherever you live across Victoria – or Australia! Our clinicians use telehealth not only to meet with you virtually, but to also understand your everyday environment, complete comprehensive assessments, offer training to care teams and work alongside others who support you.
Meet our team
Laurie
Psychologist
Location: VIC and Telehealth
Laurie's interests include anxiety, OCD and complex trauma. She works collaboratively with people to understand their needs and goals, drawing on a range of therapeutic approaches to tailor support to each person.
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Vanessa
Senior Psychologist
Location: VIC and Telehealth
Laurie is a psychologist and behaviour support practitioner who takes a person-centred, evidence-based approach. Her interests include anxiety, OCD and complex trauma. She works collaboratively with people to understand their needs and goals, drawing on a range of therapeutic approaches to tailor support to each person.
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Hayden
Senior behaviour support practitioner
Location: QLD and Telehealth
Hayden is known for his warm, thoughtful approach and for working collaboratively with participants, families, carers, and broader service systems to deliver practical supports that build capability, reduce risk, and create meaningful opportunities for long-term change.
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Hannah
Behaviour support practitioner
Location: NSW and Telehealth
Hannah began her career supporting children and young people with developmental, intellectual, learning, and behavioural support needs across primary and secondary school settings. During this time, she worked collaboratively with families, educators, therapists, and multidisciplinary teams to develop and implement individualised support strategies that promoted engagement, learning, and positive outcomes.
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Lauren
Senior behaviour support practitioner
Location: WA and Telehealth
Lauren brings a practical, down-to-earth approach to complex behaviour support, with a particular strength in making complex situations understandable and actionable. She is highly skilled at translating behavioural, psychosocial and forensic formulations into clear, meaningful strategies that can be implemented confidently by the individual, their family, support network and broader service system.
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Rhiannon
Occupational Therapist
Location: VIC and Telehealth
Rhiannon has a particular interest in working with Mob, providing a culturally safe and empowering space for clients and families to lead their therapeutic journey as aligned with their personal identity and values. Rhiannon hopes to create systemic change over the course of her working career that will support closing the gap on both overrepresentation of Mob in the criminal justice system, as well as health disparities.
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View more team members
Who is ACSO?
For more than 40 years, ACSO has partnered with people and communities across health, justice and human services, supporting individuals with complex needs to live safer, more independent lives. As a registered NDIS provider, we deliver services that are safe, inclusive and high quality, with a strong focus on practical outcomes and respectful, person-centred care.
With established services across Victoria, Queensland and New South Wales, ACSO is now bringing its specialist clinical expertise to Western Australia, delivering NDIS psychology, occupational therapy and behaviour support services in Perth and statewide via telehealth.
Who Can Access ACSO NDIS Clinical Services?
We accept referrals for people funded through:
- The NDIS (plan-managed, agency-managed and self-managed participants)
- The Department of Communities
- The Department of Justice
We support referrals through NDIS funding and fee-for-service arrangements. Fee-for-service referrals may be suitable for individuals, organisations or agencies who are not using NDIS funding. Our team can help confirm the most appropriate funding pathway for each referral.
We work with participants across a range of settings, including home, community and custodial environments such as prisons.
If you are not sure whether our service is the right fit, our team can talk you through the referral process.
Frequently Asked Questions
No GP referral is required. You can contact us directly or submit a referral through our online form.
We can support people who are applying for the NDIS for the first time, including providing NDIS Needs Assessments to support your application. Contact our team to find out more.
Yes. Telehealth appointments are available for participants anywhere in WA. For in-person services outside the Perth metro area, contact us to discuss your options.
Yes. We have experience delivering clinical services in prisons and other custodial environments and accept referrals through the Department of Justice.
NDIS and fee-for-service referrals are reviewed and responded to within 2 business days. Once your referral has been reviewed, our team will contact you to discuss next steps and provide an estimated time frame for service commencement.
We welcome referrals regardless of how NDIS funding is managed: plan-managed, agency-managed or self-managed.
We also support fee-for-service arrangements, which may suit individuals or organisations outside the NDIS.
Not sure which applies? Contact our team or speak with your Support Coordinator and we’ll help confirm the right pathway.
Have another question? Get in contact below.
Why Choose ACSO for Clinical Support?
We know that choosing a clinical service is about more than availability. It is about finding a team that understands you, communicates clearly, and works in a way that feels practical and supportive.
- Specialist experience with complex needs
Over 40 years working across health, justice and human services, supporting people with layered needs and higher-risk situations. - Practical, usable plans
Clear recommendations and strategies that families and support teams can implement day to day. - A team approach that reduces confusion
We work alongside participants, families, carers and providers to build shared understanding and consistent supports. - Flexible delivery across WA
Perth-based, with secure telehealth statewide and options to support people across settings, including home, community and custodial environments. - Plain-English communication
We explain what we’re doing, why it matters, and what happens next, so everyone involved can stay aligned. - Reliable, respectful follow-through
We stay engaged, track progress and adapt support as needs change, keeping the focus on meaningful outcomes.
Get in Touch
Not sure where to begin? Our team is happy to help.
Email: CSReferrals@acso.org.au
Phone: 1800 524 200
⚠️Our Clinicians
All ACSO clinicians are fully qualified and registered with the relevant professional bodies, including AHPRA where applicable.
In-Person
⚠️ CONTENT NEEDED Team profiles Add short bios for key clinicians, including their name, role, AHPRA registration details, relevant professional memberships (e.g. APS, OTA), areas of expertise and experience. This is important for Google’s E-E-A-T standards — NDIS services are classified as “Your Money, Your Life” content, meaning clinician credentials directly affect search rankings and referrer trust. Even two or three profiles make a meaningful difference.
Telehealth
CONTENT NEEDED Team profiles Add short bios for key clinicians, including their name, role, AHPRA registration details, relevant professional memberships (e.g. APS, OTA), areas of expertise and experience.
Cultural Safety and Accessibility
ACSO is committed to delivering clinical services that are safe, inclusive and free from bias for everyone.
We stand in solidarity with Aboriginal and Torres Strait Islander peoples and are actively working toward reconciliation through our Innovate Reconciliation Action Plan. We provide affirming, respectful support for LGBTQIA+ people, people from culturally and linguistically diverse backgrounds, and people with lived experience of the justice, mental health and disability systems.
We acknowledge the Whadjuk Noongar people as the traditional custodians of the land on which our Perth services are delivered, and pay our respects to Elders past, present and emerging.
If you have specific accessibility or communication needs, please let us know at the time of referral and we will do our best to accommodate them.
