“Prior to ACSO, I had worked at Krispy Kreme for 5 years! I supposedly had a gift in selling these doughnuts, so I moved onto management and eventually head office! In my corporate Krispy era, I worked within ECommerce as a customer service agent for Krispy Kreme Australia and New Zealand. (If you called Krispy Kreme AUNZ, it was probably me that answered the phone.)
“About mid-year 2025, I had heard about a role in CSU and knew my years of running the doughnut empire had given me the strong administrative and organisational skills needed to take this on.”
“I started off as a team member in CSU back in August 2025 and eventually moved over to Clinical Services as the intake & assessment worker in December 2025. I started off splitting my days across both roles but eventually moved to full-time Clinical Services in March. I recently hit my one-year ACSOversary!”
“I love it! Although we all work across different locations (and states), we find a way to connect with each other every day! Especially within the intake role, there is a lot of communication with each member of the team, and we always welcome a chat. I like that we all have a sense of humour and keep each other accountable for taking care of ourselves first.
“We also frequently celebrate each other’s achievements, big or small. Everyone has such a rich and unique understanding of how to support people with disability and forensic needs – yet always remain incredibly humble and genuine in their approach to working with our clients. I admire everyone in Clinical so much and have a lot to learn from them.”
“I actually do not even know where to start, so I’m sorry if this jumps around a bit!
“No day is the same in intake for clinical services, as requests and tasks can pop up out of the blue sometimes! Emma (who shares the intake role with me) and I make sure to triage our actions every day!
“We receive and respond to enquiries for any psychology, occupational therapy and positive behaviour support services from internal and external referrers. We carry the client intake process from enquiry and referral stages to handing over to the allocated clinician after the first appointment.
“I think our three main buckets of tasks can be grouped under client referrals/enquiries, assessments, and system optimisation/administration. It is important for us to be knowledgeable of the differences in processes across various funding pathways such as NDIS, DFFH, TAC and how this can change between States (since Clinical Services now service WA, VIC, QLD and NSW).
“Since there can be a lot to juggle at one time, I love staying organised and keeping the processes neat and easy to read. I have a beast of a OneNote that tracks all intake tasks, processes, templates and any other resource that help us do our job as efficiently as possible.”
“This is hard to pick just one!
“I enjoy the moment of having a new referral pop up in the inbox and being able to use both my psych and admin brain to triage risk, suitability for services and identifying gaps in information needed for us to get the ball rolling with the referrer.
“Working as a customer service agent has also trained my ability to write a banger email, so I find crafting a good response to tricky questions super fun! And I love crossing things off the intake to do list. It is always satisfying to have every intake task checked off for a new client and knowing that they are supported in commencing services.”
“Since our paths do occasionally cross with shared clients, I would have to say that I find the Assertive Outreach Support Services (AOS) team so incredibly interesting and great to work with. Addressing client needs with a holistic person-centred approach is so badass to me. They are the embodiment of ‘nobody left behind’. I would love to learn more about the wonderful things the AOS team do and how this knowledge could support intake in Clinical Services!”
“I hope to grow within the clinical psychology field. Even from just my short time in Clinical Services, I can see there are real gaps between the academic literature and the lived realities of so many of our clients. I hope that I can find a balance between the world of complex mental health research and its intersections with gender, culture, decolonisation and systemic inequality. While I study and work at the same time, I am happy with taking my merry time with this journey. I know there is still so much to learn!”
“I have a bad tendency to pick up hobbies, go all in, and retire it within a year. I have a solid hobby memorial going in the garage. To relax, I love oil painting, watching movies and TV shows, going on long walks with just my headphones and a sweet treat in hand. Recently, I’ve picked up Pokémon card collecting again and hope to collect every Chikorita card!
“I am also an avid traveller whenever I can afford it. I have family in Seoul and New York, so I find these to be my favourite destinations to visit. If you ever need any Seoul recommendations, I’ve got you!”